Customer Service

Customer Service
Our number one priority is customer service! There is no such thing as a dumb question! Our friendly and patient phone support will help you out in any way we can before and after you make a purchase from Midwest.
Contact us at 1-888-449-2739 or by email via

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Our Retail Store Hours Are:
Monday - Friday: 10am- 7pm CST
Saturday: 9am-6pm CST
11am-5pm CST
Note: Hours will vary for holidays.
Returns & Replacements
The customer is always right. That is our motto at Midwest. If you are not completely satisfied with your purchase, you may return unused items for an exchange or receive a refund for purchase price (less shipping) within 30 days of the purchase date, with original receipt. Packages must have a Return authorization number (RA#) or they will be returned to sender. If you receive a damaged item in your original shipment, please notify us first before taking any action and keep all packaging materials.

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Midwest Supplies will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

All returns are to be sent to:

Midwest Supplies
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location



Shipping Methods

UPS Ground

We do experience heavy demand for our products during the holiday season. Many of our products are built on demand to ensure freshness and this occasionally increases our fulfillment time. We do process orders in the sequence in which they’re received.  

3 Day Select

In stock orders placed by noon Central Time ship same day, guaranteed delivery in 3 business days. Packages are delivered Monday-Friday, between 8am and 6pm.    

2nd Day Air

In stock orders placed by noon Central Time ship same day, guaranteed delivery in 2 business days. Packages are delivered Monday-Friday, between 8am and 6pm.    

Next Day

In stock orders placed by noon Central Time ship same day, guaranteed delivery in 1 business day. Packages are delivered Monday-Friday, between 8am and 6pm.

We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance.

Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Midwest Supplies.

All checks and money orders should be sent to:

Midwest Supplies
ATTN: Orders
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location

or call (952) 562-5300

Pricing & Promotions
While we've made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.
Veterans and Active Members of Military discount

As a way to honor and thank the men and women of the US Armed Forces for their service, Midwest Supplies proudly offers a 10% discount for veterans and active members of the military. To receive this discount for mail order purchases, please call 888.449.2739 to speak with a customer service representative. We also honor this discount at our retail store. This discount cannot be combined with other discounts, and excludes Blichmann Engineering products.

Gift Cards

Physical Gift Cards, including promotional, ship separately from your order via USPS Standard Post. Any other items on your order will be shipped via the ship method that you select at checkout. USPS delivery time within the contiguous U.S. is 5-8 business days from the time your Gift Card is shipped. USPS delivery time to Alaska or Hawaii is 15-18 business days from the time your gift card is shipped. Physical Gift Card recipient address must be USPS-deliverable. Click here for a map of USPS estimated shipping times.

Viewing Orders
To view order history, track orders, create wish lists and write user reviews, consider creating an account with While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.