Call Us 888-449-2739

Text Us 240-575-2848

Customer Service

Customer Service | Returns & Replacements | Shipping | Payment | Pricing & Promotions | Gift Cards | Viewing Orders | Privacy Policy | Security Policy

Customer Service

Our number one priority is customer service! There is no such thing as a dumb question! Our friendly and patient phone support will help you out in any way we can before and after you make a purchase from Midwest.
Contact us at 1-888-449-2739 or by email via

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Our Retail Store Hours Are:
Monday - Friday: 10am- 7pm CST
Saturday: 9am-6pm CST
11am-5pm CST
Note: Hours will vary for holidays.

Returns & Replacements

The customer is always right. That is our motto at Midwest. If you are not completely satisfied with your purchase, you may return unused items for an exchange or receive a refund for purchase price (less shipping) within 30 days of the purchase date, with original receipt. Packages must have a Return authorization number (RA#) or they will be returned to sender. If you receive a damaged item in your original shipment, please notify us first before taking any action and keep all packaging materials.

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Midwest Supplies will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

All returns are to be sent to:

Midwest Supplies
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location



We are happy to offer our "Saver" shipping option every day, and most of our customers do choose that option for qualifying orders. Many of our products are custom built with unique components or made on demand to guarantee freshness. The extra time we take to process “Saver" shipping allows us to provide a low cost option for those who do not have a specific brew day scheduled.

*Heavyweight, Dimensional weight items, or those requiring special handling are excluded from "Saver" shipping.
*Ineligible items are indicated on their specific product pages.
*If an ineligible item is added to your cart, that item will be subject to normal shipping rates.
*"Saver" Shipping does not apply to addresses in Hawaii or Alaska.

Want delivery of your product in a rush or on a specific day? Choose the “Premium” or one of the expedited shipping options instead and we’ll expedite your order. Either way, we will provide you with a delivery date range and send you an email to track your order as soon as your package ships.

Visit our Shipping Information page for more information.


We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance.

Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Midwest Supplies.

All checks and money orders should be sent to:

Midwest Supplies
ATTN: Orders
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location

or call (952) 562-5300

Pricing & Promotions

While we've made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.


Gift Cards

Physical Gift Cards, including promotional, ship separately from your order via USPS Standard Post. Any other items on your order will be shipped via the ship method that you select at checkout. USPS delivery time within the contiguous U.S. is 5-8 business days from the time your Gift Card is shipped. USPS delivery time to Alaska or Hawaii is 15-18 business days from the time your gift card is shipped. Physical Gift Card recipient address must be USPS-deliverable. Click here for a map of USPS estimated shipping times.

Viewing Orders

To view order history, track orders, create wish lists and write user reviews, consider creating an account with While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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