Customer Service

Customer Service

Customer Service | Returns & Replacements | Shipping | Payment | Pricing & Promotions | Standard Promotion Exclusions | e-Gift Cards | Viewing Orders | Privacy Policy | Security Policy

Customer Service

There is no such thing as a dumb question! Our friendly Customer Service team will help you out in any way we can before and after you make a purchase from Midwest Supplies.

Contact us!

By Email: 

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Returns & Replacements

The customer is always right. That is our motto at Midwest Supplies.

If your product fails to perform as advertised, please notify us within 60 days of receipt to receive a replacement product or store credit equal to purchase price of the defective product. Store credits can be applied to a future purchase made within one year of your original purchase. Once an item has shipped, we are unable to offer a refund.

Who pays for return shipping?

We take pride in providing quality products and service to our customers. In the event of a shipment error or a damaged/defective item, Midwest Supplies will be responsible for the cost of standard ground return shipping for returns made within 60 days of the purchase date. In all other cases, if the customer wishes to make a return within the 60 day return window the customer is responsible for scheduling and paying for return shipping via the carrier of their choice. Please contact customer service ( for additional assistance.

By placing an order, you are accepting these terms

All returns are to be sent to:
Midwest Supplies
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location


All orders are delivered via UPS Ground, with the expected delivery date range indicated at checkout. Want delivery of your product in a rush or on a specific day? Choose one of our expedited shipping options available at checkout. We’ll expedite your order, provide you with a delivery date range, and send you an email to track your order as soon as your package ships.

Visit our Shipping Information page for more information.


We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance.

Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Midwest Supplies.

All checks and money orders should be sent to:

Midwest Supplies
ATTN: Orders
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location

Pricing & Promotions

While we've made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.

Standard Promotion Exclusions

Discounts applied at checkout with valid promotional codes do not apply to already discounted products.

All promotional offers exclude:

All offers exclude taxes, shipping & handling charges, and processing fees.

Percentage off a single product applies to the most expensive, eligible item in your cart.

Beer Recipe Kit promotions apply to the recipe kit of lesser value and do not include yeast and priming sugar options.

e-Gift Cards

All e-cards are sent within 4 hours to the email address provided (the buyer or gift card recipient email address can be entered). 

Viewing Orders

To view order history, track orders, create wish lists and write user reviews, consider creating an account with While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.