Returns & Replacements

The customer is always right. That is our motto at Midwest Supplies.

If your product fails to perform as advertised, please notify us within 60 days of receipt to receive a replacement product or store credit equal to purchase price of the defective product. Store credits can be applied to a future purchase made within one year of your original purchase. Once an item has shipped, we are unable to offer a refund.

Shipping

All orders are delivered via UPS Ground, with the expected delivery date range indicated at checkout. Want delivery of your product in a rush or on a specific day? Choose one of our expedited shipping options available at checkout. We’ll expedite your order, provide you with a delivery date range, and send you an email to track your order as soon as your package ships.

Visit our Shipping Information page for more information.

Payment

We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance.

Pricing & Promotions

While we've made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.

Standard Promotion Exclusions

Discounts applied at checkout with valid promotional codes do not apply to already discounted products.

All promotional offers exclude:

• Gift Cards,
• Grainfather products,
• Anvil/Blichmann Equipment,
• Still Spirits Distilling Equipment,
• Tapcooler,
• Tilt Digital Hydrometers,
• Cannular Brands and Cans,
• Jockey Boxes,
• Brother Justus Whiskey Barrels,
• Brewer’s Edge Mash & Boil Electric Brewing Systems,
  
• Perlick Faucets,
• Beer. Simply Beer products,
• Wine/Beer subscriptions, and
• Limited Edition Wine Recipe Kits (including RJS Cru Specialty, RJS Restricted Quantities, Winexpert LE, & Winexpert Après Dessert wines).

All offers exclude taxes, shipping & handling charges, and processing fees.

Percentage off a single product applies to the most expensive, eligible item in your cart.

Beer Recipe Kit promotions apply to the recipe kit of lesser value and do not include yeast and priming sugar options.

Gift Cards

All e-cards are sent within 4 hours to the email address provided (the buyer or gift card recipient email address can be entered). 

Viewing Orders

To view order history, track orders, create wish lists and write user reviews, consider creating an account with MidwestSupplies.com. While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.