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Customer Service

Customer Service | Returns & Replacements | Shipping | Payment | Pricing & Promotions | Standard Promotion Exclusions | Gift Cards | Viewing Orders | Privacy Policy | Security Policy


 

Customer Service

Our number one priority is customer service! There is no such thing as a dumb question! Our friendly and patient Customer Service team will help you out in any way we can before and after you make a purchase from Midwest Supplies.

Contact us!

By Email:
service@midwestsupplies.com

By Text message:
952-260-4404 
(10AM to 4PM CT, Response within 3 hours)

By Chat:
Chat 
(Online from 10AM to 4PM CT)

By Telephone:
1-888-449-2739
(11AM to 4PM, Monday to Friday / 10AM to 2PM, Saturday and Sunday)

Where can you find Midwest Supplies

Our Retail Store Hours Are:
M - F: 10am- 7pm CST
Sat: 9am-6pm CST
Sun:11am-5pm CST

Closed on:
New Year's Day
Easter Sunday
Thanksgiving Day
Christmas Day
 
Special Holiday Hours:
Black Friday: 8 AM to 7 PM
Christmas Eve: 10 AM to 3 PM
New Years Eve: 10 AM to 7 PM
 


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Returns & Replacements

The customer is always right. That is our motto at Midwest. If you are not completely satisfied with your purchase, you may return unused items for an exchange or receive a refund for purchase price (less shipping) within 30 days of the purchase date, with original receipt. Packages must have a Return authorization number (RA#) or they will be returned to sender. If you receive a damaged item in your original shipment, please notify us first before taking any action and keep all packaging materials.

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Midwest Supplies will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

All returns are to be sent to:

Midwest Supplies
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location

Shipping

We’re proud to offer our customers in the contiguous United States free shipping on standard orders of $45 or more. No codes. No hassles. No nonsense!

Orders that ship for free will be delivered via UPS Ground, with the expected delivery date range indicated at checkout. Standard rates apply on orders shipped to Alaska and Hawaii.

Want delivery of your product in a rush or on a specific day? Choose one of our expedited shipping options available at an additional charge. We’ll expedite your order, provide you with a delivery date range and send you an email to track your order as soon as your package ships.

Important Update: Due to extreme winter weather associated with the Polar Vortex, we are experiencing delays with delivery of your orders.  We expect to ship all orders received by 2/8/2019.  UPS tracking numbers will continue to be emailed as orders are shipped.  The safety of our continues to be a top priority and we appreciate your understanding.

Visit our Shipping Information page for more information.

Payment

We accept Visa, MasterCard, Discover or American Express. No CODs. Company purchase orders must be paid in advance.

Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Midwest Supplies.

All checks and money orders should be sent to:

Midwest Supplies
ATTN: Orders
2221 Highway 36 W.
Roseville, MN 55113

*NOT a Retail Location

Pricing & Promotions

While we've made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.

Standard Promotion Exclusions

Discounts applied at checkout with valid promotional codes cannot contain every-day-low-price Grains, already discounted products, Blichmann products, gift cards, The Grainfather Conical, Picobrew products, Keg King Kegerators, Beer. Simply Beer products, Master Vintner® Weekday Wine products, Italian Winemaking Equipment, LE 2018 Pre-Order Winexpert Recipe Kits, and all Gardening products.

Gift Cards

Physical Gift Cards, including promotional, ship separately from your order via USPS Standard Post. Any other items on your order will be shipped via the ship method that you select at checkout. USPS delivery time within the contiguous U.S. is 5-8 business days from the time your Gift Card is shipped. USPS delivery time to Alaska or Hawaii is 15-18 business days from the time your gift card is shipped. Physical Gift Card recipient address must be USPS-deliverable.

Viewing Orders

To view order history, track orders, create wish lists and write user reviews, consider creating an account with MidwestSupplies.com. While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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